Shipping policy

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be extended during high-demand periods.

2. Shipping Locations

Arzadea currently ships within the United Kingdom. We focus on UK delivery to ensure a faster, safer, and more reliable service for our customers.

3. Delivery Time

Estimated delivery times range from 5 to 15 business days, depending on your location within the UK.

While we aim to meet these timeframes, delays may occur due to:

  • High order volumes

  • Courier disruptions

  • Weather conditions

  • Other external factors beyond our control

4. Shipping Costs

We are currently offering FREE SHIPPING on all orders as part of our store launch promotion.

This offer is for a limited time and may be withdrawn without prior notice.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to follow your delivery in real time.

If you do not receive tracking details within a few days, please contact our support team.

6. Incorrect Address Information

It is the customer’s responsibility to ensure that all shipping details are correct at the time of purchase.

If an incorrect address is provided:

  • We may not be able to guarantee successful delivery

  • Additional costs may apply for reshipping

7. Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate the issue and assist you accordingly.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery, including:

  • Your order number

  • Photos of the item(s) received

We will resolve the issue as quickly as possible.

9. Contact Information

If you have any questions regarding shipping, please contact our customer support team.

Customer Service Hours:
Monday to Friday, 09:00 – 18:00 (UK time)

We are committed to providing a smooth and reliable delivery experience. Thank you for choosing Arzadea.