Exchange and return policy

1. Overview

At Arzadea, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, you may be eligible for a return and refund under the terms outlined below.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days of delivery
  • The product must be unused, unworn, and in its original condition
  • All original packaging and tags must be included

We reserve the right to refuse returns that do not meet these criteria.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale
  • Personalised or custom-made products
  • Hygiene-sensitive goods (if applicable)

4. Refund Process

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, the refund will be issued to your original payment method

Please allow 5 to 10 business days for the refund to appear, depending on your payment provider.

5. Return Shipping Costs

All return shipping costs are fully covered by Arzadea.

Customers will not be required to pay any return shipping fees under any circumstances, including:

  • Change of mind
  • Incorrect size or fit
  • Product dissatisfaction
  • Damaged or defective items

We are committed to providing a risk-free shopping experience.

6. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card provider, as processing times may vary
  • Contact your bank

If you have completed these steps and still have not received your refund, please contact our support team.

8. Order Cancellations

Orders can be cancelled within 24 hours of purchase. After this period, your order may already be in processing and cannot be cancelled.

9. Contact Information

For any questions regarding returns or refunds, please contact our customer support team.

Customer Service Hours:
Monday to Friday, 09:00 – 18:00 (UK time)

We aim to make the return and refund process as simple, transparent, and risk-free as possible. Thank you for shopping with Arzadea